Guidewire InsuranceSuite Integration
Like most insurers, you may only see a fraction of the customer information you need to open a new policy or process a claim. By aligning your Guidewire strategy with Hyland's OnBase content services platform, you can get a complete view of your customer – and reduce implementation times by almost 50 percent.
By integrating OnBase with Guidewire, whether that’s ClaimCenter, PolicyCenter, BillingCenter or the full Guidewire InsuranceSuite™, you’ll make life easier for your employees and help them provide better service to your customers.
How does it work?
It starts when OnBase captures and stores policy-related documents electronically, linking them to the associated claims data and policy information in Guidewire. Now employees can instantly access those documents in Guidewire, improving decision-making and eliminating the need to search through multiple applications, file shares or paper records.
When working together, OnBase and Guidewire:
- Decreases an insurer’s dependency on paper
- Reduces manual errors by employees
- Promotes secure file sharing
- Delivers content in context to create exceptional customer service
Expedited integration and implementation
With OnBase, insurers get a content services and enterprise content management solution that’s Ready for Guidewire verified. Purpose-built accelerators for the full Guidewire InsuranceSuite help expedite integration and implementation, often by up to six months. Offering deep Guidewire-specific knowledge and experience, Hyland’s dedicated technical support team for Guidewire customers ensures a smooth transition from testing user acceptance to taking the solution live and into day-to-day operation.
One team effort
Hyland supports a Guidewire-focused development team that works shoulder-to-shoulder with Guidewire’s development department; the results are stronger integrations and product enhancements. The company also maintains a Guidewire-focused implementation and technical services team with a single mission of delivering consistent results during deployments and upgrades
OnBase accelerators for Guidewire ClaimCentre
OnBase, Hyland's content services platform, seamlessly integrates with Guidewire ClaimCenter, complementing and extending the Guidewire claims system experience, giving insurers a complete view of the customer, claim and process.
Claims adjusters face tremendous pressure in today’s high-cost, highly regulated claims environment. Providing instant access to the information they need to accurately investigate and settle a claim not only eases their burden, it lessens the risk of claims leakage.
Through the OnBase Accelerator for ClaimCenter, claims adjusters enjoy:
- Instant access to claims and policy documents from within their familiar ClaimCenter interface
- Reduced steps required to create activity records
- Freedom to perform higher value tasks
OnBase further streamlines the underwriting process by triggering activity records in Guidewire – indicating that OnBase has received and captured a motor vehicle report or reminding an underwriter to review a document at the time of policy renewal, for example. In addition, OnBase pulls key information from Guidewire to generate policy-related documents and personalize correspondence with clients, resulting in improved customer service and satisfaction.
More Guidewire ClaimCenter and OnBase benefits
Additional benefits of the OnBase Accelerator for Guidewire ClaimCenter include:
- Point-and-click configurable components provide out-of-the-box configuration with no coding or API programming
- An integration approach that allows customers to upgrade their Guidewire system independently of their OnBase upgrades, ensuring the connectors will work across the various versions of OnBase and ClaimCenter
- Robust, fault-tolerant messaging infrastructure
OnBase accelerators for Guidewire PolicyCentre
How do underwriters excel at their jobs? Experience – coupled with the right tools that allow them to effectively review a risk, assess options and have a complete view of all supporting documentation related to a submission, all of which they can access from an easy-to-use interface. The more information available, the more satisfied and productive they will be. This is possible with the OnBase Accelerator for Guidewire PolicyCenter from Hyland.
Drive more business: simple things go a long way
At times, it is difficult to keep up with operational demands and effectively manage the quote process. Focusing too much on either creates the potential to lose business.
OnBase helps solve that problem by complementing and extending the features of Guidewire. Users access documents stored in OnBase from within the familiar PolicyCenter interface. OnBase automatically creates activity records within the PolicyCenter administration system, saving underwriters time and allowing them to perform more important tasks.
Then, to automate business processes, activities in PolicyCenter prompt OnBase to initiate ancillary processes, such as correspondence, or requests for supporting documentation, and so forth..
Measurement and other benefits
Underwriting is a sales process, and exemplary tools provide increased visibility into, and improved access to, information throughout that process. Add the ability to monitor internal controls and identify patterns of inconsistency, organizations can greatly enhance underwriting profitability. OnBase for Guidewire provides dashboard views, business activity monitoring and analytical data that create a stronger approach to underwriting. Here are some further benefits:
- Point-and-click configurable components provide out-of-the-box configuration with no code or API programming
- An integration approach that allows customers to upgrade their PolicyCenter system independently of their OnBase upgrades, ensuring the connectors will work across the various versions of OnBase and PolicyCenter
OnBase accelerators for Guidewire BillingCentre
As technology advances and InsurTech changes the insurance landscape, consumers expect instant communication with their insurer and immediate action whenever they reach out. Arming call center and billing center personnel with immediate access to the details of a policy or claim enhances their ability to meet consumers’ expectations, closing calls at the initial inquiry and eliminating callbacks.
When customers call in with a question or issue, OnBase, Hyland's content services platform, allows billing center clerks to access the entire client file – including policy, claims and billing information - directly from BillingCenter. The information retrieved provides a complete view of the customer, better equipping clerks with a full understanding of the client and the client’s issue.
In addition, when you receive a billing inquiry by mail or through the customer call center, OnBase automatically creates an activity record in Guidewire, prompting customer service representatives to take action.
Improve access to and distribution of billing documents
The OnBase Accelerator for Guidewire BillingCenter allows you to transform what is commonly a very tedious accounting process into an effective way to handle customer billing inquiries, requests for duplicate invoices, escheat processing, collection documentation and more.
- OnBase automatically stores premium, cancellation and reinstatement notices generated by Guidewire, linking the documents to other supporting information within a tabbed folder structure.
- Underwriters, claims adjusters, customer service representatives and accounting staff quickly access these billing documents directly from Guidewire, eliminating the need to switch between applications.
OnBase also manages the distribution of documents such as billing notices, collection notices and cancellations of non-payment, automatically configuring them for customer delivery via fax, email, FTP sites, network printers or online portals.